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Swati Chatterjee
Open to opportunitiesCollection Specialist 2
I resolve complex customer, collections, fraud verification, and billing issues in high-pressure environments.
IndiaCollection Specialist 2 at JP Morgan Chase & Co.
About
I'm currently a Collection Specialist 2 at JP Morgan Chase & Co., handling credit card collections, escalations, hardship programs, and settlement options.
I also supported fraud verification for new credit card applications, reviewing documents and making approval or denial decisions against compliance and fraud-prevention standards. In Spec Ops, I handled backend processes for accounts with incorrect re-aging.
At Accenture, I provided chat support for Verizon customers, resolved complex billing and service issues, and helped onboard and train new team members. Earlier, I performed backend medical billing operations for U.S. clients at Sun Knowledge, processing claims and maintaining accurate documentation.
Across customer service and technical support roles with Wipro, Teleperformance, and Aegis, I've focused on clear communication, issue resolution, teamwork, and customer satisfaction in demanding environments.
Experience
Collection Specialist 2
Handles credit card collections and escalations, served as Fraud Verification Specialist, and managed backend processes for accounts with incorrect re-aging. Guides customers through hardship programs and settlement options.
CollectionsFraud DetectionEscalation HandlingCustomer ServiceComplianceBackend Operations