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Collections Billing Specialist
Customer support and billing specialist at Clipboard Health who resolved facility billing disputes and managed partner invoicing.
JamaicaCollections Billing Specialist at Clipboard Health
Managed billing processes for facility partners, resolving billing issues and maintaining accurate invoicing. Built trust with providers and healthcare executives through strong financial acumen.
BillingInvoicingAccount ManagementCustomer ServiceFinancial AcumenCollaboration
Provided multi-skilled support for various clients across multiple channels including moderation, phone, chat, and email. Ensured compliance with community guidelines and brand values while handling customer, technical, and billing support.
Customer SupportModerationTechnical SupportCalendar ManagementBillingInvoicingCommunication Skills
Reached out to clients to collect and confirm information for mental health service appointments. Provided professional customer service to foster trust and comfort among clients.
Outbound CallsEmailText MessagingCustomer ServiceData Collection
Led and managed teams of 20-25 customer support agents, focusing on coaching, mentoring, and continuous development. Provided performance feedback, managed schedules and payroll, and created KPI reports.
Team ManagementCoachingMentorshipPerformance ManagementSchedulingPayrollKPI ReportingRecruitmentTrainingOnboardingLeadership
Earned an Associate Degree in Business from Dinthill Technical High School.
Completed high school education with a High School Diploma and CAPE qualifications.
Pursued a BSc in Operations Management at the University of the West Indies, St Andrew.