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Facility Manager / Operations Manager
Operations Manager at Lanterna Restaurant, coordinating daily operations and employee workflows while seeking data analytics and procurement challenges.
SerbiaFacility Manager / Operations Manager at Lanterna Restaurant
Organized daily business operations and coordinated restaurant operational activities. Managed employee workflow, guest communication, reservations, and complaint resolution to ensure high service quality.
Operations ManagementStaff CoordinationCustomer ServiceComplaint ResolutionReservation Management
Managed physical and process quality control across bank branches, ensuring compliance with internal procedures. Resolved client complaints and prepared analytical reports for the National Bank of Serbia.
Quality ControlCompliance
Managed assortment selection and ordering for the retail network, optimizing inventory and monitoring procurement logistics. Created sales and inventory reports in Excel and used Microsoft Dynamics Navision ERP daily.
Category ManagementAssortment PlanningInventory ManagementProcurementExcelMicrosoft Dynamics NAVSales Analysis
Pursued a Master's degree in Quality and Environmental Management, focusing on quality control and environmental standards.
Earned a Bachelor's degree in Economics with a specialization in Tourism and Hospitality.
Holds the ECDL CORE certificate, demonstrating proficiency in essential computer skills.