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Product Evangelist Intern
I improve customer adoption and support experiences across SaaS products, hosting platforms, and technical teams.
BrazilProduct Evangelist Intern at Helpjuice
Responsible for customer satisfaction and bridging the gap between customers and developers to guarantee a good product delivery.
Project ManagementCustomer Relationship ManagementCustomer Retention
Provided real-time customer support via live chat, maintaining high customer satisfaction scores. Troubleshot website, hosting, and account-related issues, reducing average resolution time by 20%.
Customer SupportTroubleshootingLive ChatCRM
Scouted, onboarded, and managed influencer talent for company campaigns. Maintained ongoing relationships with creators, ensuring satisfaction and alignment with brand goals.
Executive SupportExecutive CommunicationExecutive ReportingProject ManagementCustomer Relationship Management
Delivered exceptional guest experiences to a diverse, international audience and resolved guest concerns calmly and efficiently in a fast-paced environment. Recognized with the 4 Keys Award for Safety, Courtesy, Show, and Efficiency.
Guest ExperienceCommunication SkillsEmpathyProblem SolvingTeamwork
Completed the Google Cybersecurity Professional Certificate, gaining foundational skills in cybersecurity.
Studied Cybersecurity and Information Technology at Anhanguera University.
Completed a full-time Full-Stack Web Development program at Microverse, focusing on modern web technologies.