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Tim Tesoro
Open to opportunitiesOperations Manager
I scale remote operations, improve service delivery, and lead high-performing distributed teams.
PhilippinesOperations Manager at Mira Staffing
About
I've led remote operations at Mira Staffing, Athena Labs, and Go2 Impact, managing distributed virtual assistant teams and multi-client service delivery. At Mira Staffing, I directed 30 virtual assistants across 15 accounts while maintaining 95% SLA compliance.
I redesigned onboarding from two weeks to three days, reducing onboarding-call time from two hours to 30 minutes. I also sustained 90% team retention through structured performance management, coaching, and accountability frameworks.
At Go2 Impact, I managed 12 client accounts and a team of 65 virtual assistants, driving 95% client retention. I scaled two accounts from single hires into teams of 25 and 15, and helped grow one account until approximately 95% of the client's workforce operated under Go2.
Across staffing, BPO, virtual assistant, market research, and e-commerce operations, I build practical systems for KPIs, SLAs, quality, workforce planning, training, and client success.
Experience
Operations Manager
Directed daily operations for a remote workforce of 30 virtual assistants across 15 client accounts, maintaining 95% SLA compliance. Redesigned the VA onboarding process, cutting time-to-productivity from 2 weeks to 3 days and reducing onboarding call duration from 2 hours to 30 minutes.
Operations ManagementWorkforce PlanningKPI ManagementSLAProcess ImprovementRemote Team Leadership