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Support Engineer
Skilled senior support engineer with a focus on impactful results.
IndiaSupport Engineer at Zoho Corp
Provided customer support via email, chat, and phone. Delivered product demonstrations and managed support for SMB customers across APAC, EMEA, and the USA.
Customer SupportEmail SupportPhone SupportTechnical TroubleshootingCommunication SkillsLive ChatProduct Demonstrations
Finalized product use cases by assessing customer requirements and created technical support documentation. Provided product demos and managed customer support across multiple channels for SMB customers in various regions.
TeamworkTechnical SupportCustomer SupportDocumentationProblem SolvingCommunication SkillsProduct Demonstrations
Acted as the senior technical focal point for customer issues, resolving cases within SLAs. Collaborated with customers and internal teams to address product-related challenges and improve support processes. Mentored 2nd tier personnel to enhance technical support capabilities.
Communication SkillsTroubleshootingCustomer SupportSaaS ProductsProblem SolvingTechnical DocumentationProcess ImprovementMentorship