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Virginia Radeva
Looking for a jobSenior Business Analyst & Change Lead
Senior Business Analyst at VR Virtual Services, preparing order data for an AI assistant and guiding telecom workflow change.
BulgariaSenior Business Analyst & Change Lead at VR Virtual Services
Experience
Senior Business Analyst & Change Lead
Grew engagement from 2 to 15 consultants and led change management for Field Engineering & Operations. Partnered with senior stakeholders on digital transformation and AI initiatives.
Process MappingRequirements GatheringUATChange ManagementAIRobotic Process AutomationPower AutomateJiraPEGASalesforceMINTWattsOracleSharePoint
Warranty and Guarantee Manager
Designed and launched the Warranty and Guarantee department, redesigned claims process, increasing claim success rates by over 50%.
Warranty ManagementClaims ProcessingProcess RedesignCustomer Relationship Management
Key Account Customer Success Officer – EMEA
Owned key account portfolio for major airlines including Emirates and Etihad, achieving up to 99% customer satisfaction.
Key Account ManagementCustomer SuccessEscalation ManagementService Delivery
Key Account Manager – ISO/TS, EN9100 & IRIS
Managed key accounts in aerospace, automotive, and rail, increasing portfolio value through strategic account planning.
Key Account ManagementISO TS FormatsEN 9100IRIStrategic Planning
International Certification Coordinator
Managed 1,000+ clients across Asia, USA, and Russia, improving compliance by 30% and cutting process time by 20%.
Certification ManagementISO TS FormatsEN 9100IRITrainingCRMProcess Improvement
Bid Manager (Key Account Assistant)
Managed end-to-end bidding process and contract renewal strategies, raising bid win rate by over 15% year on year.
Bid ManagementContract RenewalProposal Development
Education
ECEMA
MBA in Project Management from ECEMA, France, completed in 2021.
MBA in Project Management from ECEMA, France, completed in 2021.
Technical University of Varna
Bachelor's degree (Bac +4) in Economics, Management and Finance from the Technical University of Varna, completed in 2001.
Bachelor's degree (Bac +4) in Economics, Management and Finance from the Technical University of Varna, completed in 2001.