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Vivian Ajayi
Looking for a jobSenior Customer Service Representative
I resolve high-volume customer issues and improve service experiences across financial and hospitality sectors.
United StatesSenior Customer Service Representative at Axios Clinical Solutions
About
I've supported customers at Axios Clinical Solutions, Excel Solutions, and Oakview Capital LLC, resolving inquiries across phone, email, live chat, social media, and CRM systems.
At Excel Solutions, I maintained a 98% resolution rate while managing more than 150 daily inbound and outbound interactions involving account balances, transactions, sign-ups, data retrieval, product presentations, and cancellations.
I'm known for calmly de-escalating concerns, handling escalated complaints, and using customer feedback to identify service improvements. I also lead weekly team discussions to share best practices and support stronger customer experiences.
Experience
Senior Customer Service Representative
Managed high-volume customer inquiries and resolved escalated complaints, achieving high resolution rates. Conducted weekly team meetings and analyzed feedback to improve satisfaction.
Customer ServiceProblem SolvingConflict ResolutionCRMTeam Leadership
Education
Bowen University
Bachelor of Science in Economics from Bowen University.