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Technical Integration Manager
Technical integration manager skilled in API integrations, support, and cross-team coordination.
UkraineTechnical Integration Manager at Unknown
Assist with technical integration of third-party platforms via APIs, validate functionality and workflows pre/post-launch, and drive continuous improvements through monitoring, log analysis, and cross-squad coordination to boost product adoption.
API IntegrationLog AnalysisMonitoringKibanaPostmanJira
Created and tested translations/samples of interbank messages per specifications, collaborated with business analysts to refine payment domain requirements, and validated implementations through review and testing.
TranslationTestingSQLJiraDocumentation
Monitored team performance, managed workflows and morale, reported metrics to management, and coordinated cross-departmental resolution of high-urgency finance and account access incidents via Jira.
Team LeadershipIncident ManagementJiraperformance reportingCross Functional Collaboration
Provided live chat and email support to EEA and APAC customers (~3.5M base), identified and reported product issues, and coordinated escalations with internal teams to resolve customer problems.
Email SupportCustomer EscalationJiraTroubleshootingLive Chat
Sourced and listed resale goods, researched product opportunities, negotiated with wholesalers, and managed online store uploads and product descriptions to drive sales.
Product SourcingMarket ResearchInventory ManagementProduct Descriptions
Completed a Master's degree at Volodymyr Dahl East Ukrainian National University during 2016 to 2018.
Completed a Master's degree at Volodymyr Dahl East Ukrainian National University during 2016 to 2018.
Completed a Bachelor's degree at Volodymyr Dahl East Ukrainian National University focusing on undergraduate studies from 2010 to 2014.
Completed a Bachelor's degree at Volodymyr Dahl East Ukrainian National University focusing on undergraduate studies from 2010 to 2014.