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Customer Support Specialist
Customer Support Specialist at Livesalesman, coordinating home visit appointments and helping clients find suitable services.
ChinaCustomer Support Specialist at Livesalesman
Coordinated scheduling for home visit appointments in the New York region and communicated with prospective clients via online and phone channels. Managed appointment systems, tracked order statuses, and analyzed client feedback for process optimization.
SchedulingCustomer SupportCommunication SkillsAppointment ManagementZoho CRMMicrosoft OfficeRingCentral3CXTeleboardMicrosoft TeamsChatGptGeminiGoogle Maps
Managed multi-channel customer complaints and provided tailored solutions to de-escalate issues. Guided clients through app configuration and curriculum selection to reduce product return rates.
Complaint ResolutionCustomer ServiceDe escalationClient GuidanceCommunication Skills
Facilitated client reception and property showings, providing personalized recommendations to close high-value transactions. Managed end-to-end sales contracts and financial transactions ensuring compliance.
Real Estate SalesClient RelationsContract ManagementFinancial TransactionsCompliance
Systematically managed lease and sales contract archives, conducting compliance audits for data accuracy. Collaborated on financial record updates and administrative filing tasks to improve operational efficiency.
Document ManagementCompliance AuditsData AccuracyAdministrative SupportFinancial Records
Bachelor of Logistics Management from Nanchang Institute of Technology, completed in June 2017.
Bachelor of Logistics Management from Nanchang Institute of Technology, completed in June 2017.