Patient Communications Representative

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Representative will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Representative will resolve issues of a non-routine nature as necessary as well as answer patient’s questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: