Lead Support Engineer
Fluent CommerceIndia only
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As the Lead Support Engineer, you will be a senior, hands-on technical engineer within our Global Support team, working across L1 and L2 to resolve complex customer and partner issues. You will be the technical escalation point for the team, own the technical standards and operating procedures used across Global Support, and coach and up-skill fellow Support Engineers so the team can resolve issues faster and more consistently. You’ll partner closely with Product and Engineering to drive root-cause fixes through problem management, reducing recurring customer issues and continually improving the customer experience.
Key Responsibilities:
Hands-on Technical Engineering: Work directly in the Global Support queues as a senior technical engineer, taking on complex and high-impact customer and partner issues across support levels.