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The Role
We’re looking for someone passionate about the custom clothing industry to grow our client base and help every client succeed on the platform. You’ll own the client relationship from first conversation to signed partnership, then grow the account over time, while our Customer Service team handles day-to-day order support.
About 60% of your time will go to new business and 40% to growing existing accounts.
What You’ll Do
New business: inbound
Qualify and manage inbound leads through demos, proposals and negotiation, all the way to signature.
Keep the pipeline accurate and up to date in HubSpot.
New business: outbound
Build your own pipeline by identifying and approaching clothiers, retailers and brands worldwide.
Use your industry network and market knowledge to open new doors.
Account growth
Be the main relationship contact for your accounts after signature.
Grow accounts in volume and profitability: more locations, more product categories, more manufacturers and fabric partners.
Bring client feedback back to the team.
Handoff to Customer Service
Hand off day-to-day order questions and issues to the Customer Service team, with clear context.
Stay focused on the relationship and growth, not on daily operations.
Trade shows & travel
Represent MTM.Design at industry trade shows and follow up every opportunity quickly.
Visit clients and prospects in person to strengthen relationships and develop new business.
Who You Are
Strong knowledge of the made-to-measure and tailoring industry, with an established network of tailors, clothiers, brands and industry players you can leverage from day one. (Essential)
3+ years in made-to-measure, tailoring or premium menswear retail. B2B sales experience is a strong plus.
Customer-oriented at heart, the person clients call first.
Comfortable both hunting (prospecting, closing) and farming (building relationships, growing accounts).
You speak a tailor’s language: garments, fabrics, fit and measurements.
You know when to hand off to Customer Service and keep the focus on growth.
Team player, comfortable covering the market alongside others without a fixed territory.
Organized, autonomous and at ease with a CRM.
Authorized to work in the US and available to travel regularly, including internationally.
Our Environment
MTM.Design moves fast. Our platform, our partners and our market evolve constantly, and priorities can shift quickly.
You’re comfortable working in a fast-paced, ever-changing environment.
You use a variety of communication tools with ease (email, Slack, video calls, CRM and more) to stay connected with clients and a team spread across locations.
You take ownership of your actions and projects, set your own priorities and move things forward without waiting to be told.
