Client Success Manager

Nexl is hiring a Client Success Manager to join our North American client success team: someone who can turn law firm business development expertise into real, hands-on guidance for lawyers as they adopt the platform. This is a senior, client-facing role built for someone who has law firm BD experience (as a BD Manager, Director, or Specialist) and knows first-hand how lawyers build relationships and grow business.

You’ll own onboarding, adoption, and renewal for your North American book of business, and you’ll carry real training responsibility: running client calls and live sessions that help lawyers not just use Nexl , but apply stronger BD practice through it. This is a subject-matter-expert role, not a content-design one: you bring the law-firm BD credibility and run the sessions, while a dedicated L&D function owns the broader training program and materials. You’ll work in an AI-first environment, using AI tools to automate repetitive workflows, prepare client-facing materials, and identify patterns across your book of business. You’ll partner closely with law firm BD leaders, CMOs, and lawyers, as well as Nexl ’s Support, Technical, Product, and Marketing teams.