Customer Success Team Lead
World Book, Inc.$55K – $85K per yearUnited States only
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About the role
For decades, World Book has supplied reference content to school and public libraries and media centers. Now we are moving into K-12 classroom instruction with ClassMate, a supplemental, cross-curricular nonfiction literacy platform for grades 6–8. It helps content-area teachers build literacy into the science, social studies and math units they already teach.
The Customer Success Lead spans both sides of that business. You lead the team that renews World Book Online for schools and libraries, and you personally manage a small book of strategic library and media services accounts. You also lead ClassMate implementation: how new districts get launched, adopted and renewed. That makes this a key role in World Book's move into instruction.