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Appointment Setter/Cold Caller/Lead Manager/Executive Assistant VA
Appointment setter and cold caller in real estate who scheduled property discussions with buyers, sellers, and investors.
PhilippinesAppointment Setter/Cold Caller/Lead Manager/Executive Assistant VA at Iron Key Real Estate
Called potential property buyers and sellers, built client relationships, and set appointments for further discussions. Managed calls, updated calendars, scheduled meetings, and maintained CRM records.
Cold CallingAppointment SettingLead ManagementCRMCalendar ManagementSchedulingCommunication Skills
Assisted customers with website concerns, password resets, and navigation. Transferred urgent calls, created customer advocacy, and helped members with insurance eligibility, copays, deductibles, and coinsurance.
Customer ServiceTechnical SupportInsurance EligibilitySite NavigationCall HandlingAdvocacy
Assisted callers with account questions, billing support, and technical help while maintaining clear and calm interactions. Managed calls, resolved service issues, and provided accurate information to customers.
Customer ServiceBilling SupportTechnical SupportCall HandlingCommunication Skills
Pursued a Bachelor of Science in Business Entrepreneurship but did not complete the degree.