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IT Analyst
IT Analyst at Bioresearch de Mexico SA de CV who automated digital contract workflows and developed Power BI dashboards.
MexicoIT Analyst at Bioresearch de Mexico SA de CV
Managed and supported the company's IT infrastructure, ensuring reliable operation of hardware, software, and end-user systems. Diagnosed and resolved technical issues while implementing improvements that increased user productivity and reduced downtime.
IT InfrastructureHardwareSoftwareend user supportTroubleshootingProcess AutomationDocusignNOM 251
Performed manual and automated testing to ensure software quality, functionality, and reliability. Identified, documented, and tracked defects while collaborating with cross-functional teams to support issue resolution.
Manual TestingTesting AutomationDefect TrackingAI assisted TestingClaude CodeLinuxMacOSWindowsGitPythonC#JiraConfluenceDashboard Development
Completed Google Cloud Computing Certification.
Completed Cisco Cybersecurity Training.
Earned EF SET English Certificate at B2 Upper Intermediate level.
Completed Excel Basics for Data Analysis training.
Completed Data Visualization and Dashboards with Excel and Cognos training.