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Virtual Chief Information Officer
Technical account manager at CENTRE TECHNOLOGIES who guides client IT strategy and translates business needs into practical solutions.
United StatesVirtual Chief Information Officer at Centre Technologies
Provided strategic technical alignment and vision for clients, assisting with escalated questions and concerns. Conducted client meetings and coordinated support efforts with the service team.
Strategic PlanningIT Risk ManagementClient CommunicationTechnical Support Coordination
Served as technical liaison between clients and support engineers, translating business needs into practical solutions. Developed Azure cloud migration strategies and led IT solution design for a free-standing emergency room.
AzureMicrosoft 365Windows ServerActive DirectoryCloud MigrationHyper Converged InfrastructureNetwork InfrastructureTechnical TrainingMentorshipIT Solutions Design
Managed technology operations for a web-based application startup, overseeing technical service delivery and user account management. Led technical training and coordinated vendors for product support.
Technical SupportNetwork ManagementSystems PerformanceUser Account ManagementVendor coordinationProfessional Services Automation
Provided technical support, break/fix support, and troubleshooting for new PC users. Resolved customer service inquiries and managed parts warranties through Dell TechDirect.
Technical SupportTroubleshootingCustomer ServiceWarranty Management
Associate of Science in Electrical Engineering from ITT Technical College.
Microsoft Azure Fundamentals certification.