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Quality Analyst
Quality Analyst at Teleperformance Ghana, reviewing daily appeals and quality performance while supporting SLA improvements.
GhanaQuality Analyst at Teleperformance Ghana
Ensured overall quality performance of operations. Completed daily appeal and quality reviews, delivered quality feedback, and supported SLA improvements.
Quality AssuranceFeedbackSLA Management
Analyzed online advertising content and business websites. Modified ad texts and extensions to meet client expectations and maintained high standards in spelling and grammar.
content analysisAdvertisingGrammarSpelling
Sold insurance over the phone to potential customers. Educated clients on BIMA policy features and addressed concerns during sign-up.
SalesInsuranceCustomer Education
Bachelor of Business Administration degree from the University of Professional Studies, Accra, completed in 2018.
Bachelor of Business Administration degree from the University of Professional Studies, Accra, completed in 2018.
Secondary education at Bishop Herman College, completed in 2013.
Secondary education at Bishop Herman College, completed in 2013.
Handled rent disputes and tenancy education. Drafted agreements, explained the rent act, served summons, and managed admin tasks including reception, filing, and inspections.
Dispute ResolutionLegal DocumentationAdministration
Managed customer credit limits and monitored repayments. Supported product sourcing for needs outside company stock.
Credit ManagementCustomer MonitoringProduct Sourcing