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Support Services Administrator
Operations professional at Key Insurance Company Limited who coordinated branch services, facilities, vendors, and corporate projects.
Cayman IslandsSupport Services Administrator at Key Insurance Company Limited
Provided operational and administrative support to executive management, overseeing facilities, registry, and support services across branch locations. Supervised staff, coordinated vendors, and managed procurement and asset inventory.
Operations ManagementFacilities ManagementVendor ManagementTeam SupervisionProcurementAsset ManagementReportingDocumentationMicrosoft Office
Processed renewals, endorsements, and new business policies, and assisted clients with quotations, payments, and policy inquiries. Prepared NCD letters and conducted renewal follow-ups to maintain customer retention.
Underwriting SupportPolicy ProcessingCustomer ServiceRenewalsEndorsementInsurance SystemsDocumentation
Managed facilities operations and vendor coordination, maintained asset registers and inventory, and supervised support staff. Coordinated repairs and maintenance of company vehicles and assisted with company events.
Facilities ManagementVendor ManagementAsset ManagementInventory ManagementTeam SupervisionMaintenance CoordinationReporting
Managed front desk operations and customer reception, directed clients, handled incoming calls, and assisted with administrative duties.
Customer ServiceFront Desk OperationsCall HandlingAdministrative Support
Provided customer service and front-office support, managed calls, and directed customers to appropriate officers.
Customer ServiceFront Office SupportCall management
Completed an MSc in Commerce Management and Marketing in 2024.
Completed an MSc in Commerce Management and Marketing in 2024.