David Maurice

At Freelance / Remote, I respond to customer inquiries across messaging channels and phone, with an average response time under five minutes. I resolve complaints, process refunds and exchanges, and follow up with customers. I maintained a 95%+ customer satisfaction rating and reduced repeat complaints. I also manage FAQs, canned responses, and a knowledge base to improve response speed. I log interactions and feedback in Trello, Notion, and Google Sheets for reporting. Previously, as a Customer Support Assistant at Small Business Support (Uyo), I handled inbound calls and social messages, helped customers with orders and delivery issues, and created daily support reports.