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Customer Service Representative
Customer service representative at Delta Airlines (US), resolving passenger grievances and documenting cases in the ticketing system.
NigeriaCustomer Service Representative at Delta Airlines
Resolved passenger grievances with active listening and high emotional intelligence, escalated unresolved cases, and documented detailed logs in the ticketing system. Educated passengers on airline policies and travel documentation to ensure compliance and foster loyalty.
Active ListeningEmotional IntelligenceConflict ResolutionProblem SolvingTicketing SystemsDocumentationCustomer SatisfactionPolicy Education
Implemented upselling and cross-selling techniques for a luxury consumer base, mentored team on inbound and outbound sales, and coordinated with sales, production, and logistics to resolve order issues. Provided product knowledge to assist customers in purchasing decisions.
UpsellingCross SellingSalesMentorshipInbound CallsOutbound CallsProduct KnowledgeCustomer SatisfactionTeamwork
Bachelor of Fisheries Management degree from the Federal University of Agriculture.