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Learning & Organizational Development Educator / Epic Credentialed Trainer
Operations leader at Northwell Health who trained 1,000+ employees for an Epic rollout with 99% completion.
United StatesLearning & Organizational Development Educator / Epic Credentialed Trainer at Northwell Health
Supported enterprise Epic rollout across hospital and ambulatory settings, delivering role-based training to over 1,000 employees with 99% completion. Partnered with stakeholders on workflow validation, readiness assessments, and go-live support.
EpicCadencePreludeReferralsTrainingWorkflow ReadinessStakeholder ManagementGo Live Support
Led customer-facing SaaS onboarding and implementation coordination, reducing onboarding cycle time by 90% and achieving 98% delivery accuracy through standardization and KPI governance.
SaaSOnboardingImplementationKPI DashboardsProcess StandardizationCross functional Leadership
Directed delivery across 300+ client engagements and coached a 17-person team, increasing throughput by 75% and reducing bottlenecks by 40% through workflow redesign and resource planning.
Monday.ComProject ManagementKPI ScorecardsWorkflow RedesignResource PlanningTeam Coaching
Led a 14-person operations team and managed a $4M budget, improving delivery timelines by 20% through capacity planning and standardized workflows. Built executive dashboards and risk assessments to support data-informed decisions.
Budget ManagementCapacity PlanningExecutive DashboardsRisk AssessmentProcess Standardization
Managed enterprise client programs, aligning stakeholders, vendors, schedules, budgets, and quality standards. Improved delivery consistency through operational checkpoints and proactive issue resolution.
Client ManagementVendor ManagementQuality AssuranceOperational ChecksIssue Resolution
Coordinated deadline-driven media production programs, external vendors, schedules, budgets, and quality controls. Standardized readiness reviews and operating procedures to improve handoffs and execution.
Production ManagementVendor coordinationQuality ControlProcess StandardizationCross Functional Collaboration
Earned a Bachelor's Degree in Corporate Communications with minors in Marketing and Graphic Design.
Pursued a Master's Degree in Project Management.