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Learning &Operational Development Leader
Learning & enablement leader, 9+ yrs building onboarding, training & LMS programs in SaaS and regulated industries. Seeking remote L&D roles.
United StatesLearning &Operational Development Leader at Ingram Content Group
Set global leadership development strategy using talent-review data and stakeholder input, advising senior leaders and HR. Managed trainers and talent programs (succession planning, talent reviews, mentorship), delivered learning paths from emerging talent to C-suite, tracked KPIs, and helped select the LMS and eLearning provider. 98.5% reported gaining usable skills; 97.8% rated training 4-5/5.
Managed LMS operations and training delivery for 5,000+ learners across business units, partnering with trainers and business leaders. Tracked and reported mandatory training across global warehouses, implemented AI software to improve data collection, reporting, and visualizations, and partnered with continuous improvement teams to assess training performance on process rollouts.
Built an L&D intake form and project roadmap with SLAs defining scope, metrics, responsibilities, and remedies. Led stakeholder discovery to set requirements and success metrics, then tracked delivery against them across multiple concurrent initiatives. Built dashboards tracking engagement, completion, and compliance to guide decisions, and designed role-based learning paths and curricula.
Owned end-to-end customer onboarding and training, cutting onboarding timelines 50% and improving adoption about 30%. Led trainers and a cross-functional team of UX, instructional design, BA, and engineering, managing utilization and capacity. Contributed to federal proposals and SOWs, built playbooks and toolkits, delivered virtual training, partnered with Product, and served as escalation point.