Jose Barbe

Staff Manager, Vendor & Performance Management

Checkr

Led QA operations, performance management, and vendor management across internal teams and international BPO partners. Managed teams of 6 direct and 25 indirect reports, vendors in Colombia and the Philippines, and an operational budget of approximately CLP 135 million.

Performance ManagementVendor ManagementQA OperationsKPI DesignScorecardsCapacity PlanningSLA GovernanceWorkforce PlanningProcess AutomationDashboardingCross functional Coordination

Project Manager

Led strategic commercial and institutional cooperation projects in partnership with the British Embassy, public institutions, private organizations, and industry stakeholders. Governed a strategic British Embassy project to replicate an antimicrobial copper surface innovation during COVID-19.

Project ManagementStakeholder ManagementGovernanceCross Sectoral ApproachPublic Private Partnerships

Management Control Manager

Managed administrative and financial controls for the Human Resources department through operational expense analysis, budget monitoring, and recurring payment reviews. Coordinated internal audit activities and designed management control tools to strengthen governance.

Control ManagementBudget MonitoringFinancial AnalysisInternal AuditProcess StandardizationCost AllocationISO Audit Readiness

Operational Efficiency Consultant

Standardized operational processes within the Transportation Division by identifying improvement opportunities and supporting continuous improvement, change management, and Business Intelligence initiatives.

Operational EfficiencyProcess StandardizationContinuous ImprovementChange ManagementBusiness IntelligenceTrainingAdoption Tracking

GSC Manager – LATAM & Spain

GfK SE

Led regional operations across Latin America and Spain, managing an operational budget of approximately CLP 120 million while ensuring productivity, quality, and delivery performance. Managed multicultural teams of up to 6 direct and 44 indirect reports.

Operations ManagementPerformance ManagementQuality AssuranceKPI DesignWorkforce PlanningBudget ManagementData ProcessingStakeholder ManagementExecutive Dashboards

Operations Advisor

Led operational teams of 10 direct and 90 indirect employees across telemarketing, commercial administration, and BTL marketing initiatives. Coordinated KPI monitoring and collaboration between operational and commercial teams to improve business performance.

Operations ManagementKPI MonitoringTeam LeadershipPerformance ImprovementCoachingFeedbackCross Functional Collaboration