Josephine Richard

At PZ Cussons, I handled 80 to 100 customer inquiries and interactions daily, coordinated customer orders and deliveries, and maintained 99% CRM and customer record accuracy. My communication and follow-up contributed to 95% customer satisfaction. At ZeeksHomes, I supported customers and prospects with property inquiries, email follow-ups, and appointment scheduling. I maintained client and prospect records with 98% CRM accuracy and improved administrative efficiency by 55% through organized records, calendars, and workflows. I’m experienced with customer support and administrative tools including Zendesk, Freshdesk, HubSpot, Google Workspace, and Microsoft Office. I’m available full time for remote work and open to all time zones.