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Cold Caller
Customer Service Representative at Hairbraws.co who handled customer inquiries and complaints and supported customer acquisition and retention.
NigeriaCold Caller at ArcBest
Conducted high-volume outbound calls to prospective clients, qualified prospects, and generated sales opportunities by presenting freight and logistics services.
Outbound CallsLead QualificationSalesFreightLogisticsCRMCommunication Skills
Managed inbound and outbound customer interactions through phone, email, and digital channels, handled complaints, and supported retention initiatives.
Customer SupportComplaint ResolutionCRMCommunication SkillsProblem Solving
Generated and converted sales opportunities by engaging customers, provided personalized styling recommendations, and increased revenue through upselling and cross-selling.
SalesUpsellingCross SellingCustomer Relationship ManagementOrder Processing
Completed customer service training in 2026.
Completed customer service training in 2026.
Completed Customer Satisfaction through Service training in 2014.
Completed Customer Satisfaction through Service training in 2014.
Received the Award for Customer Service Professionals in 2011.
Received the Award for Customer Service Professionals in 2011.
Earned a Bachelor of Science in Education in Mathematics from Delta State University in 2007.
Earned a Bachelor of Science in Education in Mathematics from Delta State University in 2007.