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Founder & Marketing Operator
Product manager at FPT Smart Cloud who defined conversational AI behavior and NLP evaluation.
VietnamFounder & Marketing Operator at NaChaGo & Various SMBs
Built a street-food brand from the ground up and managed branding, promotional campaigns, and operational workflows for local businesses. Designed brand identities and marketing assets, and leveraged Google Apps Script and Python for automation.
Digital MarketingBrand IdentityGoogle Apps ScriptPythonSmall Business OperationsSocial Media
Designed and deployed automated workflows using n8n and Telegram APIs, and led the end-to-end implementation of ERPNext. Authored technical user manuals for non-technical staff.
N8nTelegram APIERPNextWorkflow AutomationTechnical Writer
Owned product direction for web and app projects, turning ambiguous market needs into testable hypotheses and behavioral specifications. Designed UAT test sets and managed release gates.
Product ManagementUATRegression TestingBehavioral Specifications
Managed product behavior for voicebots and chatbots, defined agent instructions and complex logic, and owned evaluation practices for NLP models. Authored SRS documents and used APIs to bridge technical AI constraints with client business needs.
NLPAI System EvaluationPrompt EngineeringConversational DesignLuaJSONREST APIsSRSIntent and Entity Tagging
Bachelor of Information Technology from FPT University, completed in 2024.
Bachelor of Information Technology from FPT University, completed in 2024.
Completed the NLP Specialization certification from DeepLearning.AI.
Completed the Google Project Management certification.