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Customer Service Representative
Customer Service Representative at Novig Technologies who resolved 30+ account inquiries per shift with a 94% first-contact resolution rate.
United StatesCustomer Service Representative at Novig Technologies, Inc.
Handled high daily volume of inbound and outbound customer calls, resolving 30+ account inquiries per shift with a 94% first-contact resolution rate. Entered and updated customer details across multiple CRM systems and worked with internal teams to resolve inquiries.
CRMTicketing SystemsData EntryClient CommunicationFirst Contact ResolutionsCross team coordinationSalesforceZendeskGoogle WorkspaceMicrosoft Office
Managed inbound and outbound customer calls to book 20+ appointments weekly and maintained a digital CRM calendar that reduced scheduling conflicts by 30%. Guided customers through purchase decisions and recorded details in the CRM.
CRMSchedulingClient CommunicationAppointment BookingData Entry
Answered high volume of customer calls on loans, accounts, and transfers, maintaining average handle time under 3 minutes. Onboarded and processed 20+ new customer accounts daily with 100% accuracy.
Client CommunicationAccount ManagementDe escalationObjection HandlingData Entry
Higher National Diploma in Computer Science from Lagos State Polytechnic, completed in 2014.
Higher National Diploma in Computer Science from Lagos State Polytechnic, completed in 2014.
National Diploma in Computer Science from Lagos State Polytechnic, completed in 2010.
National Diploma in Computer Science from Lagos State Polytechnic, completed in 2010.
Certification in Foreign Customer Service from Dakins.