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Outbound Officer
Customer service representative at Peace Hills Insurance who supported policy renewals, claims updates, and cross-selling.
NigeriaOutbound Officer at Peace Hills Insurance
Conducted outbound calls to existing and prospective clients to follow up on policy renewals, outstanding documentation, claims updates, and cross-selling opportunities. Scheduled appointments and consultations with licensed brokers and underwriters, supporting efficient sales and service processes.
Outbound CallingPolicy RenewalCross SellingAppointment SchedulingComplianceInsurance Regulation
Assisted customers with travel documentation requirements by providing approved information and directing them to appropriate authorities. Ensured customers understand booking terms, cancellation policies, payment requirements, and travel conditions.
Customer AssistanceTravel DocumentationBookingCancellationsPayment TermsInterpersonal Skills
Welcomed customers and provided friendly, professional service in a fast-paced restaurant environment. Took customer orders accurately and efficiently, and processed cash, POS, card, and other payment transactions while maintaining accurate records.
Customer ServiceOrder TakingPayment ProcessingCash HandlingPOS systemsRecord keeping
Pursued a degree in Business Administration, completing studies in 2023.
Pursued a degree in Business Administration, completing studies in 2023.
Completed foreign customer service training.