Mark Rickard

At FUEL CYCLE, I documented and maintained a technical documentation platform for enterprise analytics software, including API reference guides and release notes. I grew its structured documentation assets from 50 to 200+ articles by migrating legacy repositories into unified knowledge hubs. I also standardized documentation governance within the Software Development Lifecycle with engineering and product teams, using Confluence and Jira. To support feature adoption, I created knowledge transfer programs and video tutorials, and used AI prompt-engineering techniques to automate draft generation and content summarization. At BONTERRA, I translated software requirements into a scalable documentation strategy and a single-sourced knowledge base using DITA. I documented manuals, workflows, and technical specifications, with interactive in-app guides built using HTML and CSS; the strategy resulted in a 40% increase in feature adoption. Earlier, at SALSA LABS, I documented technical knowledge-base articles and supported clients with technical support and knowledge transfer for custom web platforms and API integrations. At NET HEALTH, I maintained documentation for WoundExpert EHR and trained clinical staff during enterprise system implementations.