Mazi Matikinca

L2 Service Provider Network Engineer

NTT Data

Provide 2nd-line customer support for MPLS, DIA, Broadband and cloud-hosting services. Troubleshoot complex WAN-edge and Service Provider Core Network incidents, manage escalations, and provide technical guidance to L1 engineers.

MPLSDiaBroadbandLTECloud HostingWANService ProviderIncident ManagementEscalation ManagementTraining

L1 Service Provider Network Engineer

NTT Data

Provided first-line customer services for MPLS, DIA, Broadband and cloud-hosting clients. Monitored client infrastructure, performed WAN diagnostics, and escalated complex incidents with relevant diagnostic information.

MPLSDiaBroadbandLTEDSLCloud HostingWAN Troubleshootingincident investigationEscalation ManagementNetwork Monitoring

L1 Managed Service NOC Engineer

Dimension Data

Monitored enterprise client networks covering routers, switches, firewalls, servers, endpoints and access points. Used SolarWinds and network logs to identify faults, perform first-line checks, and drive tickets toward resolution.

SolarwindsNetwork MonitoringIncident ManagementTroubleshootingRoutersSwitcheFirewallsServersEndpointAccess Points

Managed Services Engineer (Intern)

Dimension Data

Monitored client LAN environments using SolarWinds and performed CLI-based troubleshooting of switches and access points. Performed device health checks and assisted with network documentation and diagrams.

SolarwindsCLITroubleshootingSwitcheAccess PointsNetwork documentationDevice Health

Assurance Technical Support

Provided technical support and first-line troubleshooting for customer WAN/internet outages, home routers and telephony services. Resolved customer queries and escalated incidents when necessary.

Technical SupportTroubleshootingWANInternetRoutersTelephonyCustomer Service