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Onboarding Operations Associate
Operations specialist at Shift4 and RS2 who supported merchant onboarding, monitored operational processes, and completed client reconciliations.
MaltaOnboarding Operations Associate at Shift4
Handled over 30 general cases daily in Salesforce, ensuring data accuracy and currency. Monitored over 5 dashboards to ensure GMA processes were completed accurately and resolved customer and merchant queries.
SalesforceKYCDue DiligenceCustomer ServiceData AccuracyDashboard Monitoring
Assisted in preparation, validation, and review of operational documents to ensure accuracy and compliance. Monitored automation alerts to ensure processes complied with client SLAs and managed customer enquiries and records.
Operational ProcessesComplianceSLA ManagementCustomer ServiceConfluence
Completed a beginner course on AML/KYC fundamentals.
Completed a course covering Microsoft Excel from beginner to advanced level.
Earned a certification in International Accounting Standards and Taxation.
Earned a Bachelor's degree in Business Administration and Management.
Promoted products to more than 30 clients, contributing to sales targets. Compiled presentations and quotations, coordinated communication across projects, and oversaw follow-ups for new project briefs.
SalesCRMProject CoordinationClient CommunicationPresentation SkillsAdministrative Support
Ensured high levels of customer satisfaction through excellent sales service, increasing repeat customer rate by 20%. Handled customer service, POS, sales, and inventory management in a high-end retail outlet.
Customer ServicePOSSalesInventory ManagementVisual Merchandising
Delivered customer experience and support to over 50 clients, improving satisfaction and service quality. Managed daily cash and cheque transactions, including foreign payments, and mentored junior employees.
Customer ServiceCash ManagementCross Border PaymentsMentorshipBanking ProductsRemote Banking