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Outbound Officer
Customer service representative with experience at Fairfax Financial Holdings, supporting customers through outbound calls, follow-ups, and accurate records.
NigeriaOutbound Officer at Fairfax Financial Holdings
Conducted outbound customer communications and follow-ups, maintaining accurate records and building rapport through active listening and clear communication.
Customer ServiceOutbound CallsCustomer Follow upCRM documentationActive ListeningCommunication SkillsRelationship Building
Handled customer enquiries via phone and email, assisted with bookings, followed up with prospects, and resolved concerns professionally.
Customer ServiceInbound CallsEmail SupportCustomer Follow upSales SupportProblem SolvingCRM
Responded to customer and student enquiries, resolved complaints with empathy, and maintained accurate records while managing multiple priorities.
Customer ServiceComplaint ResolutionActive ListeningProblem SolvingCommunication SkillsRecord keeping
Bachelor of Science in Chemistry from the University of Ilorin.
Completed the Dakins Foreign Customer Service Training.