Loading profile…
Loading profile…
Customer Support and Outbound Engagement Specialist
Customer service representative at D-lite Dispatcher, resolving customer concerns and scheduling appointments.
NigeriaCustomer Support and Outbound Engagement Specialist at D-lite Dispatcher
Supported 30-40 customer contacts daily by phone, SMS and email, resolving concerns and scheduling 10-15 appointments weekly. Followed up on every booking with confirmation and reminder messages, keeping a 70% show-up rate.
Customer ServicePhone SupportSMSEmailAppointment SchedulingFollow upHubSpotSalesforce EssentialsZoho CRMData EntryQA Coachingperformance reporting
Managed 30-40 conversations daily across phone, email and live chat, resolving about 80% on first contact while meeting response-time and quality targets. Handled account requests including activations, subscriptions and payments, and documented every interaction accurately.
Customer ServicePhone SupportEmailLive ChatIssue ResolutionAccount ManagementEscalation HandlingData EntryConfidentialityEmpathy
Supported 20-25 customers daily with product information and order support, contributing to about 80% customer retention. Recorded customer orders and details accurately and kept organized activity records.
Customer ServiceSales SupportOrder supportData EntryRecord keepingCross team coordinationReporting
M.Sc. in Library and Information Science from the University of Ibadan, completed in 2019.
M.Sc. in Library and Information Science from the University of Ibadan, completed in 2019.
B.Sc. in Biological Science from Ondo State University of Science and Technology, completed in 2018.
B.Sc. in Biological Science from Ondo State University of Science and Technology, completed in 2018.
Completed Dakins Foreign Customer Service Training.
Completed HIPAA and Data-Protection Training.