Raja yasir manzoor

At my current role as Backup Team Lead, I manage revenue cycle processes using eCW and Advance MD. By streamlining claim resolutions, I increased reimbursement efficiency by 10%. I follow up on returned claims and denials, resolving 95% of discrepancies within two weeks. I also submit insurance claims and adjust patient accounts, achieving a 98% claim approval rate. At BELLMEDEX, Pakistan, I managed medical bill entry, clearinghouse rejections, and electronic remittance advice. I also handled eligibility and payment postings, resolving 90% of denials within the first appeal cycle. Earlier, as a Senior Call Center Agent at Transonic BPO Pvt Ltd., I guided agents, monitored performance against KPIs, and delivered training. I also handled escalated issues and used performance data to improve staffing and efficiency.