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General Labor
Tier 1 IT Help Desk Specialist at Pearl Interactive Network who resolved IT issues with a 96% merit rating on call reviews.
United StatesGeneral Labor at Self Employment/Instawork
Performed physical tasks such as loading, unloading, lifting, carrying, and assembling materials or products. Worked various short-term or on-demand jobs across industries, adjusting quickly to different environments and expectations.
Physical LaborWarehouse operationsEvent SetupSafety ProceduresAdaptability
Initiated outbound calls to connect with eligible members, scheduling a high volume of specialized healthcare appointments while adhering to a strict 7-10 minute average handle time. Fostered trust and member engagement through empathetic communication and active listening.
Outbound CallingHealthcare SchedulingCustomer EngagementActive ListeningKPI Achievement
Results-driven sales professional in the auto insurance industry, consistently ranked top of class with a 35–50% close rate and 90–100% SLA attainment. Skilled in guiding customers from initial contact to policy close while identifying cross-sell opportunities.
Pursued a Bachelor's Degree in Information Systems at Neumont University in Salt Lake City, UT.
SalesCustomer ServiceCross SellingSLA ComplianceCommunication Skills
Provided timely and effective resolution for a wide range of IT issues, maintaining an average call time of 9 minutes. Earned a 96% merit rating on call reviews through consistent adherence to SLA metrics and high-quality service delivery.
IT SupportTroubleshootingSLA ComplianceCustomer ServiceCommunication Skills
Delivered high-level customer support for Bank of America accounts, resolving inquiries and ensuring a seamless banking experience. Maintained performance metrics exceeding 80%, demonstrating strong problem-solving and interpersonal skills.
Customer ServiceProblem SolvingBanking SupportCommunication Skills
Prepared signature menu items and maintained strict adherence to food safety standards. Conducted deep cleaning of kitchen equipment, ensuring operational efficiency and sanitation compliance in a fast-paced environment.
Food PreparationFood SafetySanitationKitchen operations
Designed an alternate app architecture using microservices, automating environment configuration and setup within containers. Led a microservices containerization project with Docker, Linux, Ubuntu, and Bash, creating a testing environment in under 10 minutes and automating a robust testing pipeline with Team City.
DevOpsMicroservicesDockerLinuxUbuntuBASHTeamCityBitbucketArtifactoryAgile
Managed customer orders and resolved service issues while preparing and cooking meals. Maintained a clean and organized work area, delivering exceptional customer service in a high-volume setting.
Customer ServiceFood PreparationOrder ManagementMultitasking
Simplified VMware VM deployment via a user-friendly web interface, automating the entire process using VMware vCenter API, JavaScript, and Ansible.
Fullstack DevelopmentVMware VCenter APIJavaScriptAnsibleAutomation