Saba Asif

Partner Implementation Specialist II

TCP Software

Lead client implementation cycles from kickoff to deployment, configuring software solutions and coordinating with business partners. Conduct UAT, deliver training, and monitor project progress to ensure successful delivery.

Project ManagementUATData MigrationSystem ConfigurationTrainingTroubleshootingCustomer Relationship Management

Onboarding Implementation Specialist I

TCP Software

Served as primary point of contact for new clients during onboarding, conducting needs assessments and developing project plans. Guided clients through setup, configuration, and training to drive adoption.

Client OnboardingProject PlanningNeeds AssessmentTrainingCross functional CoordinationData Imports

Scheduling Support & Providers’ Operations Specialist

Managed scheduling for providers at a remote mental health practice, coordinating appointments and resolving conflicts. Provided on-call support and handled sensitive patient information in compliance with HIPAA.

SchedulingElectronic Health Records (EHR)HIPAA compliancePatient SupportConflict ResolutionTime zone Coordination

Senior Technical Support Specialist

IBEX

Provided technical and transaction support to Western Union customers across multiple regions, troubleshooting issues on live calls. Managed escalations, mentored junior team members, and consistently achieved KPIs.

Technical SupportTroubleshootingEscalation ManagementMentorshipCustomer ServiceKPI Achievement

International Sales Executive

Sold cable, internet, and phone services in the United States, identifying customer needs and closing sales. Delivered top-quality customer service while achieving monthly KPIs.

SalesCustomer ServiceNeeds IdentificationKPI Achievement

Project Coordinator

Handled day-to-day assigned tasks and assisted with cloud computing research, focusing on cloud applications, hybrid cloud, and IaaS.

Project CoordinationCloud ComputingResearch