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Senior Manager, Performance Programs
Operations and transformation leader with 12+ years of experience in compensation modernization, workforce systems, and data governance.
United StatesSenior Manager, Performance Programs at Asurion
Led performance programs and workforce data governance, securing approval for a data governance charter and automating Workday assignments. Drove SQL and Power BI reporting for ~1,800-1,900 employees and reduced overpayments by ~50% year over year.
Data GovernanceWorkforce Data MappingSQLPower BI
Developed Excel-based calculation sequences for performance-based pay and expanded compensation-processing scope. Built self-service decision tools and onboarded analysts while processing approximately $50M in earnings in 2020.
ExcelCompensationPayrollData AnalysisProcess ImprovementDashboardingStakeholder Management
Led approximately 120 employees through 10 supervisors in a high-volume customer operation. Co-developed hiring standards, led supervisor training, and introduced attendance incentives that contributed to reducing monthly attrition from over 5% to approximately 3.5%.
Operations ManagementLeadershipTrainingAttritionPerformance Management
Bachelor of Science in Computer Science.