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Business Analyst
Business Analyst at Amazon India who scaled an operations knowledge and testing platform to 50,000+ monthly users.
IndiaBusiness Analyst at Amazon India
Led requirements and agile delivery for up to 10 developers, shipping 7 new software products and 7 UI standardization projects in 2025. Scaled an operations knowledge and testing platform to 50,000+ active monthly users and rolled out translation features across 12 locales.
Requirements ElicitationBRDsUser StoriesAcceptance CriteriaAgile Scrum
Developed end-to-end web applications using Java, JavaScript, and Bootstrap to automate manual workflows and streamline business processes. Engineered an asynchronous Java email alert system for data import discrepancies and standardized AWS cloud desktop configurations, saving $2,600 annually.
JavaJavaScriptBootstrapHTML5CSSAWSAmazon PollyOBS StudioTechnical DocumentationSQLStored Procedures
Managed customer-facing social media campaigns across Twitter, Facebook, and Instagram, personally publishing over 10,000 posts. Resolved escalated customer issues and analyzed feedback trends to drive improved brand engagement.
Social Media ManagementCustomer EngagementIssue ResolutionTrend Analysis
Delivered high-tier front-line customer support to solve complex consumer queries, focusing on real-time problem resolution and customer satisfaction.
Customer Serviceproblem resolutionCommunication Skills
Completed an M.B.A. in Human Resources from Osmania University, Hyderabad, graduating in July 2018.
Completed an M.B.A. in Human Resources from Osmania University, Hyderabad, graduating in July 2018.