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Client Operations Specialist
IT Operations Specialist who managed SaaS access and Jira workflows at Electric ai.
El SalvadorClient Operations Specialist at CSM
Served as point of contact for restaurant chains, assisting with POS configuration, new store openings, and menu setup. Diagnosed and resolved user issues related to analytics, scheduling, and reporting tools, and provided post go-live sales analysis.
POS ConfigurationTechnical TroubleshootingCustomer SupportAnalyticsReportingCollaborationProduct Feedback
Managed SaaS accounts and user access across multiple platforms, coordinated procurement and inventory, and provided technical support. Administered Jira projects, workflows, screens, and automations at an advanced level.
SaaS ManagementGoogle WorkspaceMicrosoft 365ZoomSlackHubSpotJira AdministrationProcurementInventory ManagementTechnical SupportVoIPLogistics
Provided chat and email support for Google Workspace configuration, including DNS access, user creation, and domain verification. Evaluated interactions for quality assurance and analyzed metrics to identify process gaps and ensure adherence to guidelines.
Technical SupportGoogle WorkspaceDNSUser Account CreationDomain VerificationBillingQAMetrics AnalysisKPIsData Analysis
Bachelor in Computer Science from Universidad Nacional de El Salvador, completed in 2015.
Bachelor in Computer Science from Universidad Nacional de El Salvador, completed in 2015.