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Billing Specialist
Professional with customer service and technical support experience. And also with billing and reconcilliation processes.
ColombiaBilling Specialist at Lean Solutions Group
Worked as part of the Audit Team, reviewing completed policy audits to ensure accuracy. Verified payments, created invoices, and communicated audit results to insured customers via email.
BillingAuditPayment VerificationInvoice CreationClient CommunicationPolicy Management
Provided technical support for a payment processing company, assisting customers with Point-of-Sale (POS) terminal issues. Handled dispute-related inquiries for an e-wallet and provided general information about the platform.
Technical SupportPOS systemsDispute ResolutionCustomer ServiceWallet Support
Pursued a degree in Systems Engineering, which was not concluded.
Provided customer service support for a financial institution, assisting credit card customers with fraud-related issues and inquiries. Supported QA team by monitoring and evaluating agent calls, providing feedback, and conducting coaching sessions.
Customer ServiceFraud DetectionQuality AssuranceCall MonitoringCoachingFinancial Services