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Front office Channel care agent
Front office Channel care agent at Telus, supporting representatives with system issues and helping business clients find sales solutions.
MoroccoFront office Channel care agent at Telus
Assisted on-site representatives in resolving system-related issues, troubleshooting back-office errors and technical incidents, while ensuring smooth sales operations through timely and effective support. Trained and supported agents as a Subject Matter Expert and prospected business clients as a B2B and Sales expert.
Technical SupportTroubleshootingSalesB2BTrainingCustomer Service
Provided high-quality customer service via phone and video calls, guided and assisted customers with procedures and inquiries, resolved complaints, and ensured proper follow-up of customer cases.
Customer ServiceCommunication SkillsProblem SolvingFollow up
Pursuing Bac+3 private law studies. Holder of a French Baccalaureate with honors and a Bachelor's Degree in French Law with honors.